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Product Marketing Manager for SUSE Support, Services & Training (Flexible Location)

Job ID 309832 Date posted 11/10/2017 Location: Any, US

Product Marketing Manager for SUSE Support, Services & Training

Any City, US or EMEA (flexible)

The global Product Marketing Manager for SUSE Support, Services & Training is responsible for developing and then telling the story to both internal and external audiences about our support, services and training products and solutions with the ultimate goal of driving awareness and demand. They are responsible for creating the marketing strategy, messaging and plan, coordinating a variety of marketing execution resources (e.g. content, offers) and helping to ensure that inside/direct/indirect sales resources have the knowledge and tools required to convert leads into opportunities and closed business. 


  • Develop messaging and positioning that differentiates SUSE Support, Services & Training products and solutions
  • Quickly build and maintain an understanding of customer needs, the current set of offerings, market trends and competition (maintaining competitive comparison information for use in positioning against offerings from other organizations)
  • Collaborate with other Marketing and Sales leads to develop strategies and programs to drive demand for these offerings with new and existing customers
  • Create and execute launch plans that address the various stages of the customer lifecycle (pre-sales, new, maintenance & growth) and are targeted at specific buyer personas/roles
  • Build standard collateral and relevant content for different (buyer) roles, including web pages, flyers, brochures, white papers, social media content, online event material and more
  • Serve as interface between support, services, training and the company’s broader marketing and sales organization and our enterprise customers
  • Interact regularly with customers to collect requirements, and work on joint activities such as reference stories and videos
  • Collaborate with support, services & training leaders and sales enablement teams on sales enablement plan, and assist in the creation of enablement content for direct and indirect sales resources (e.g. playbooks, battle cards, scripts, presentations, training modules, demos)
  • Support other marketing functions (Alliance, Channel) to map products, solutions and services offerings from external partners into key solution categories


  • Product and Solutions marketing
  • Product management
  • Global campaign marketing
  • Marketing communications
  • Field marketing
  • Sales enablement/training
  • Business unit leadership – Support, Services & Training
  • Channel/Alliances management/marketing
  • Sales organization


  • Demonstrate a good understanding of customers’ business needs
  • Self-motivated and self-managed
  • Team player - ability to work both within the product marketing team and across other teams
  • Excellent work ethic, strong organizational skills & ability to meet deadlines
  • Willing to travel occasionally on business throughout the EMEA and the US
  • Language skills: English fluently, additional languages appreciated
  • Very good verbal, written, and presentation skills, including public speaking skills
  • Experience in working with inter-departmental stakeholders to create and implement a project
  • Ability to break down barriers between product areas and functions
  • Experience with open source software and Enterprise IT a plus

About SUSE

SUSE, a pioneer in open source software, provides reliable, interoperable Linux, cloud infrastructure and storage solutions that give enterprises greater control and flexibility. More than 20 years of engineering excellence, exceptional service and an unrivaled partner ecosystem power the products and support that help our customers manage complexity, reduce cost, and confidently deliver mission-critical services. SUSE is also an active member of many open source communities, such as the openSUSE Project, OpenStack, Ceph, OpenNFV, OpenHPC, and more, to help drive collaboration among global communities to help solve some of the world’s most challenging technology issues.

At SUSE, we set challenging goals for ourselves, then work to meet, and often exceed them. How far can you go with extraordinary colleagues at your side?

For more information, visit

Location: Any, US Position Type Full-Time/Regular

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