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SUSE Global Services: Partner Manager - Flexible Location

Job ID 309803 Date posted 11/10/2017 Location: Nuremberg, DE

SUSE Global Services: Partner Manager

Location:  North America or Europe

The SUSE Services Partner Manager (SPM) plays a key role to furthering the engagement and enablement of SUSE’s global technical partner ecosystem. SUSE Global Services relies on the partner community of its trusted technical delivery partners to work with SUSE Global Services to deliver the best SUSE solutions to our customers. The SPM will manage SUSE Services Partners to make sure that these partners maintain the technical competencies required to add value to SUSE customer solutions. The SPM will also identify and manage new partners for Cloud, CAASP, PAAS and Storage solutions delivery.  This is an individual contributor role, reporting to the VP of SUSE Global Services.  The successful candidate will combine a solid understanding of channel partner relationships, strong understanding of services SUSE solutions. The role requires passion, creativity and excellent communications skills that are balanced by business acumen and an understanding of partnering and services skills. Frequent international travel will be a requirement.

Key Responsibilities

  • Develop Business Plans with Partners that clearly defines roles, responsibilities and objectives
  • Measure success of Partners against internal and shared plans, agree remedial action, as necessary
  • Be able to articulate the key values of SUSE products, solution and strategy
  • Work with Global Services to manage the top technical SUSE partners and ensure the contracts in place with technical SUSE partners and SUSE are managed
  • Consult external stakeholders at SUSE partners to ensure the understanding of SUSE Services
  • Establish new technical delivery SUSE partners in key locations in line with customer and business demand
  • Work with other field Partner & Alliances managers at SUSE to ensure a joined up approach
  • Act as escalation manager for all Partner/SUSE co-engagements in services delivery
  • Report and manage all partner sub-contracted services delivery projects which are purchased through SUSE

Qualifications and Skills

  • Exceptional written and verbal communication skills
  • Strong business understanding of Cloud or Storage market solutions
  • Proven ability to work independently and take initiative
  • Experience in working in International environment
  • Proven commercial acumen
  • Proven experience of services sale and working with partners in a delivery capacity
  • Fluency in English is required. A second language is an advantage
  • Extensive experience in high-tech or software company
  • Advanced computer skills in MS Office plus corporate applications
  • Bachelor’s Degree and/or Applicable Experience
  • Culture fit with SUSE is essential in the growing organization

About SUSE

SUSE, a pioneer in open source software, provides reliable, interoperable Linux, cloud infrastructure and storage solutions that give enterprises greater control and flexibility. More than 20 years of engineering excellence, exceptional service and an unrivaled partner ecosystem power the products and support that help our customers manage complexity, reduce cost, and confidently deliver mission-critical services. SUSE is also an active member of many open source communities, such as the openSUSE Project, OpenStack, Ceph, OpenNFV, OpenHPC, and more, to help drive collaboration among global communities to help solve some of the world’s most challenging technology issues.

At SUSE, we set challenging goals for ourselves, then work to meet, and often exceed them. How far can you go with extraordinary colleagues at your side?

For more information, visit

Location: Nuremberg, DE Position Type Full-Time/Regular

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