OpenStack/Cloud Engineer - Level 3 SupportJob ID 311361 Date posted 11/15/2018 Location: Manchester, GB
OpenStack/Cloud Engineer - Level 3 Support
Work Location: preferably SUSE office in Nuremberg, Germany
Experience working with cloud? Know how to read code? Want to get more involved with the latest technology?
We're seeking someone to help support our SUSE Cloud product.
About the team:
SUSE L3 is a globally distributed team of highly skilled Linux developers who evaluate, analyze, and fix software defects reported by SUSE customers. The L3 team is responsible for coordinating the defect-resolution process in a wide range of SUSE products, technologies and areas, from core kernel bugs to crashing webservers, from RAIDs to complex, highly-available distributed solutions.
In this Linux/Cloud position, your tasks will include initial problem evaluation of reported software defects, finding developers within R&D who have expertise in the given area and working with them on developing or finding a software patch. Your main focus will be on SUSE OpenStack Cloud and the underlying products and technologies.
If you are passionate about open-source, experienced with Linux, a fast learner, highly organized, like varied tasks and have excellent communication and analytical skills, then this is the job you should be looking for.
Technical analysis of customer-reported software issues in SUSE OpenStack Cloud
Reproducing reported problems in a lab environment
Fixing code defects and coordination of the bug-fixing process, in close cooperation with the development team
Communication with the support engineers, publishing patches
Good knowledge of the Linux operating system, for example at the sysadmin level
Experience with OpenStack deployments
Excellent spoken and written English
Knowledge of some scripting language (Python, Bash, for example)
Strong communication, analytical and organizational skills
Ability and willingness to quickly learn new technologies and work independently with minimal supervision
A commitment to open-source
Familiarity with agile development
Hands on experience with virtualization technologies in Linux (KVM, XEN)
Familiarity with configuration management technologies (e.g. Salt, Ansible, Chef)
Knowledge of the C programming language; Linux low-level interfaces, development and debugging tools is a plus
What we offer:
Training and development opportunities
Direct contact with representatives of free/open-source software projects worldwide
Opportunity to participate in the development of enterprise open-source software products
Flexible, family-friendly working times
A fun, creative, friendly and informal working environment where how you think is far more important than what you wear
SUSE, a pioneer in open source software, provides reliable, software-defined infrastructure and application delivery solutions that give enterprises greater control and flexibility. More than 25 years of engineering excellence, exceptional service and an unrivaled partner ecosystem power the products and support that help our customers manage complexity, reduce cost, and confidently deliver mission-critical services. The lasting relationships we build allow us to adapt and deliver the smarter innovation they need to succeed—today and tomorrow.
For more information, visit www.suse.com